Help

How do I start a count?

Open the app and tap ＋ New stocktake. Pick the area you're counting and give it a name.

Tap Scan to turn the camera on, point it at a barcode, then type how many and tap Save.

A barcode won't scan. What do I do?

Type it into the Or type a barcode… box under the camera. Check the digits against the bottle as you go.

If the number looks wrong (too short, or the last digit doesn't check out), the app asks "Count it anyway?". Check it once more. If it matches the bottle, say OK and it's counted.

How do I fix a wrong quantity?

Use − and + on the line to change it by one. To set an exact number, tap the number itself and type the right amount.

To remove a line completely, tap ✕. Once a count is marked ready, it's locked. Move it back to In Progress first.

Two of us are counting the same area. Is that OK?

Yes. Open the same stocktake on both phones. If you both scan the same product, the counts add together. Nothing is overwritten.

Each phone picks up the other's lines within a few seconds.

How do I finish and export?

On the stocktake list, tap ⋯ on the count, then Mark ready for export. This locks the counts so nothing changes while the file is made.

Then tap Export CSV. The file downloads to your phone or computer. Import it into your POS, or attach it to an email.

When you're done with it, tap Mark completed.

My POS needs a different file layout

Owners and managers can pick a different export, or build their own, in Account → Exports. Choose your POS, set the columns, and preview the file before you save.

If your system needs something the builder can't do, tell us from the same screen.

Why can't my staff log in?

Your plan sets how many people can be counting at the same time. If that many are already counting, the next person has to wait, or the owner adds more.

One login works on one phone at a time. Logging in on a second phone asks whether to move it there. Single-venue is for one person; Multi-venue is for a team.

How do I add staff?

On Multi-venue, the owner goes to Account → Admin and adds a team member. You set their email and a starting password, and they can change it later.

You can set up as many people as you like. You only pay for how many count at the same time.

Billing and plans

Try it free first: 5 products per stocktake, exports included, no card needed. Plans and prices are on our pricing page.

To change or cancel, the owner goes to Account → Manage subscription.

The signal dropped mid-count. What now?

Gantry needs a connection to save a count. Your list stays on screen while the signal is gone, and catches up when it's back.

If you see "Couldn't confirm…", the save may still have gone through. Check that line's number before you enter it again, so it isn't counted twice.

Still stuck?

In the app, go to Account → Get help, or tap Get help on an error message. It sends us what you were doing, so you don't have to explain it.

Or email support@gantrystocktake.com. We reply by email, usually within one business day.